Privacy Policy

1. Who we are

"We", "us" and "our" refer to Traralgon Capital Pty Ltd (ABN 75 657 635 080, ACN 657 635 080), trading as United Lifestyle Resorts. Our registered office is Suite 12.02, Level 12, 484 St Kilda Road, Melbourne VIC 3004.

2. What personal information we collect

The personal information we collect depends on how you interact with us. It typically includes:

• Identity and contact details: name, email address, phone number, postal address
• Demographic information: age range, household status, financial circumstances where you choose to share these
• Communication preferences and history
• Information you provide when enquiring about a resort, requesting an information pack, booking a call, attending a sales appointment or completing a contact form
• Technical information when you visit our website: IP address, browser type, device information, pages visited, time spent on pages, referring URL

3. How we collect your information

We collect personal information directly from you when you submit a form on our website, call, email or message us, attend an open day or sales appointment, request information packs or brochures, subscribe to our mailing list, or engage with our digital advertising. We may also receive information from third parties including marketing partners and advertising platforms.

4. Why we collect and use your information

We use your information to respond to enquiries, process your interest in purchasing a home, manage our relationship with you, send marketing communications (where consented), improve our website and advertising, conduct market research, comply with legal obligations, and protect against fraud.

5. Marketing communications

With your consent, we may send you marketing communications by email, SMS or post. Every electronic marketing message will include an unsubscribe link. You can also opt out at any time by emailing sales@unitedlifestyleresorts.com.au.

6. Who we share your information with

We may share your information with our staff, contractors and service providers, sales agents, professional advisers, regulators and government agencies where required by law, and other parties with your consent. Some service providers may be located outside Australia.

7. Cookies and tracking technologies

Our website uses cookies including essential cookies, analytics cookies (Google Analytics 4), advertising cookies and pixels (Meta Pixel, Google Ads, LinkedIn Insight Tag), and functional cookies. You can control cookies through your browser settings.

8. How we store and secure your information

We take reasonable steps to protect your personal information from misuse, interference, loss or unauthorised access through access controls, secure cloud storage, encryption in transit and staff training. No internet transmission is completely secure.

9. Your rights

Under the Privacy Act, you have the right to access the personal information we hold about you, request corrections, withdraw consent to marketing, and make a complaint. Contact us at sales@unitedlifestyleresorts.com.au. We will respond within 30 days.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

11. Contact our Privacy Officer

• Email: sales@unitedlifestyleresorts.com.au
• Phone: (03) 9867 2511
• Post: Privacy Officer, Traralgon Capital Pty Ltd, Suite 12.02, Level 12, 484 St Kilda Road, Melbourne VIC 3004