Privacy Policy
1. Who we are
In this Policy, "we", "us" and "our" refer to Traralgon Capital Pty Ltd (ABN 75 657 635 080, ACN 657 635 080), trading as United Lifestyle Resorts. Our registered office is Suite 12.02, Level 12, 484 St Kilda Road, Melbourne VIC 3004.
2. What personal information we collect
The personal information we collect depends on how you interact with us. It typically includes:
- Identity and contact details: name, email address, phone number, postal address
- Demographic information: age range, household status, financial circumstances where you choose to share these
- Communication preferences and history
- Information you provide when enquiring about a resort, requesting an information pack, booking a call, attending a sales appointment or completing a contact form
- Technical information when you visit our website: IP address, browser type, device information, pages visited, time spent on pages, referring URL
- Information collected via cookies and tracking technologies (see Section 7)
We do not knowingly collect sensitive information (such as health information) unless you provide it voluntarily and it is reasonably necessary for our services. Where we do collect sensitive information, we will only do so with your consent.
3. How we collect your information
We collect personal information directly from you when you:
- Submit a form on our website
- Call, email or message us
- Attend an open day, sales appointment or community event
- Request information packs or brochures
- Subscribe to our mailing list
- Engage with our digital advertising
We may also receive information about you from third parties including marketing partners, advertising platforms, publicly available sources, and referrals.
4. Why we collect and use your information
We collect, hold, use and disclose your personal information for purposes including:
- Responding to your enquiries and providing information about our resorts
- Processing your application or interest in purchasing a home
- Managing our relationship with you as a prospective or current resident
- Sending you marketing communications (where you have consented or where permitted by law)
- Measuring and improving the effectiveness of our website and advertising
- Conducting market research and analytics
- Complying with our legal obligations
- Protecting against fraud and unlawful activity
5. Marketing communications
With your consent (or where otherwise permitted under the Spam Act 2003 (Cth)), we may send you marketing communications about our resorts, events and offers by email, SMS or post.
Every electronic marketing message will include an unsubscribe link or instructions on how to opt out. You can also opt out at any time by emailing us at sales@unitedresorts.com.au.
6. Who we share your information with
We may share your personal information with:
- Our staff, contractors and service providers who help us operate our business, including IT, marketing, CRM, email delivery, hosting and analytics providers
- Sales agents and property professionals representing our resorts
- Professional advisers, including lawyers, accountants and auditors
- Regulators, government agencies, courts and law enforcement bodies where required or permitted by law
- Other parties with your consent
Some of our service providers (such as advertising platforms, analytics providers and cloud hosting) may be located outside Australia, including in the United States and the European Union. We take reasonable steps to ensure overseas recipients handle your information in line with the Australian Privacy Principles.
7. Cookies and tracking technologies
Our website uses cookies and similar tracking technologies to operate the site, improve your experience, and measure our marketing effectiveness. These include:
- Essential cookies — required for the website to function correctly
- Analytics cookies — including Google Analytics 4 (GA4), to understand how visitors use our site
- Advertising cookies and pixels — including the Meta (Facebook) Pixel, Google Ads conversion tracking, LinkedIn Insight Tag, TikTok Pixel and other advertising platforms — to measure ad performance and show you relevant advertising on other websites and social media platforms
- Functional cookies — to remember your preferences and settings
You can control or disable cookies through your browser settings. Disabling cookies may affect how our website functions.
8. How we store and secure your information
We hold your personal information in electronic and (where necessary) paper form. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure, including through access controls, secure cloud storage, encryption in transit, password protection and staff training.
No method of transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee its absolute security.
9. How long we keep your information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, tax, accounting or reporting requirements. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.
10. Your rights
Under the Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading information
- Withdraw consent to receive marketing communications
- Make a complaint about how we have handled your personal information
To exercise any of these rights, contact us at sales@unitedresorts.com.au. We will respond within a reasonable period, generally within 30 days. We may need to verify your identity before processing your request.
11. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first at sales@unitedresorts.com.au so we can investigate and respond. See our Complaints page for full details of our process.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
12. Children's privacy
Our website and services are directed to adults aged 50 and over. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have collected such information, please contact us and we will take steps to delete it.
13. Changes to this Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website with the "Last updated" date shown above. We encourage you to review it periodically.
14. Contact us
For questions about this Privacy Policy or how we handle your personal information, contact our Privacy Officer:
- Email: sales@unitedresorts.com.au
- Phone: (03) 9867 2511
- Post: Privacy Officer, Traralgon Capital Pty Ltd, Suite 12.02, Level 12, 484 St Kilda Road, Melbourne VIC 3004